CHAPTER 3 We advance in sustainable performance

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IMPACT OF COVID-19

Since the health crisis began, we have tried to minimise the impact of the pandemic, prioritising the health and safety of our emplo- yees and their families through continuous support and advice.

The main actions to minimise the impact of COVID-19 were:

· Governance model: involvement of the company's management through a crisis management framework comprising a ne- twork of analysis and decision-making committees at different levels.

· Reducing the risk of transmission: initiatives such as the promotion of teleworking where most feasible, reduction of access to our centres by external personnel, communication of preventive measures and adaptation of arrival and departure times.

· Physical health: through support for infected workers, guidance and advice from the medical services in the form of talks and online information sessions, implementation of Ministry of Health regulations and recommendations, and permanent monitoring by our Medical Services.

· Monitoring: regular follow-up meetings with the Works Councils on the evolution of COVID-19, action protocols in the event of positive cases and transparent information for all professionals.

· Comunication and training: communication of new regulations and applicable procedures, and development of guidelines and training for return to work.

· De-escalation: de-escalation plans reflecting the evolution of the pandemic and regulations in force at any given time. · Sumamos Plan, Health + Economy: in May 2021 we joined the 'Sumamos Plan', which seeks to amplify and reinforce the

actions of the Spanish health authorities with the tools and means available to companies, paying particular attention to the most disadvantaged groups; thanks to this, we were awarded the 'Committed Company' seal attesting to our pledge to combat COVID-19.

Independently, Cepsa's Medical Services provide all kinds of health consultation alternatives with our own health professionals.

It is worth noting that our intranet has many health promotion initiatives and that all resources, in addition to training campaigns, are accessible through the intranet.

We work to ensure that our products are safe for health and the environment throughout their life cycle.

We assess our products rigorously by means of internal processes such as the 'General Product Stewardship Procedure'. There have been no incidents related to the health impacts of our products and services.

3.4.2 Consumer health and safety