CHAPTER 6 Additional content

300

Field Indicator Description Chapter Section Direct Response

MARKETING AND LABELLING 417-2

Cases of non-com- pliance concerning product and servi- ce information and labeling

3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.4. HEALTH AND SAFETY OF PEOPLE AND FACILITIES. 3.4.2. Consumer health and safety.

MARKETING AND LABELLING 417-3

Cases of non-com- pliance related to marketing commu- nications

3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.4. HEALTH AND SAFETY OF PEOPLE AND FACILITIES. 3.4.2. Consumer health and safety.

MARKETING AND LABELLING

Management approach (103- 1, 103-2 and 103-3)

3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.4. HEALTH AND SAFETY OF PEOPLE AND FACILITIES. 3.4.4. Cybersecurity

MARKETING AND LABELLING 418-1

Substantiated complaints regar- ding breaches of customer privacy and loss of custo- mer data

APPENDIX 4 SUSTAINABILI- TY ADDITIONAL INFORMATION

4.2. OUR COSTU- MERS

SOCIOECONOMIC COMPLIANCE

Management approach (103- 1, 103-2 and 103-3)

3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.8. ETHICAL MA- NAGEMENT. 3.8.2. A robust complian- ce management system

SOCIOECONOMIC COMPLIANCE 419-1

Non-compliance with social and economic laws and regulations

APPENDIX 4 SUSTAINABILI- TY ADDITIONAL INFORMATION

4.12 ETHICAL MANAGEMENT. 4.12.3. Requests for advice and infringements

SPECIFIC OG2 Total amount invested in renewa- ble energy

APPENDIX 4 SUSTAINABILI- TY ADDITIONAL INFORMATION

4.6. REDUCING OUR ENVIRON- MENTAL IMPACT. 4.6.1. Environmen- tal investment

SPECIFIC OG3 Total amount of renewable energy generated, by type

APPENDIX 4 SUSTAINABILI- TY ADDITIONAL INFORMATION

4.5. CLIMATE CHANGE MANA- GEMENT 4.5.1. Emissions

SPECIFIC OG4

Number and percentage of significant opera- ting sites in which biodiversity risk has been assessed and monitored

APPENDIX 4 SUSTAINABILI- TY ADDITIONAL INFORMATION

4.6. REDUCING OUR ENVIRON- MENTAL IMPACT 4.6.5. Protecting biodiversity