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2021 INTEGRATED MANAGEMENT REPORT

4.10 COMMITMENT AND CONTRIBUTION TO SOCIAL DEVELOPMENT

4.10.1 Commitment and social management

POTENTIAL ADVERSE IMPACTS ON LOCAL COMMUNITIES

The potential adverse impacts of our Exploration & Production business are controlled by means of planned, scheduled and monitored prevention and mitigation actions.

COMPLAINTS AND DISPUTES

In our Latin American Exploration & Production business, we provide the communities in the area of influence of Cepsa's projects with a procedure for making requests, complaints and claims.

In 2021, requests received in Colombia related above all to increasing our social investment to reach more families that are arriving in the local communities and asking to be included as beneficiaries of our production projects.

In Peru, these requests were focused mainly on road infrastructure support. As they related mostly to public competences, dialogues were established between authorities, communities and the company, and satisfactory agreements were reached to improve the road network and health and education infrastructures.

POTENTIAL ADVERSE IMPACTS ON COMMUNITIES

Impacts Prevention and mitigation actions

Particulate matter on roads We carry out maintenance work in the most problematic areas.

Scenarios of possible contamination by spilled substances

We have contingency teams should the need arise. We also conduct regular drills and we have agreements with third parties to deal with operational emergencies.

Emissions We have the right equipment and engineering measures in the field to minimise impacts and keep local air quality in optimal conditions.

Natural resources We have all our water abstraction permits up to date and programmes in place to minimise abstraction and maximise reuse.

Water discharges We do not discharge into surface water bodies.

Noise We take regular measurements to monitor external impacts.

Resettlement There has been no resettlement.