325

2021 INTEGRATED MANAGEMENT REPORT

Content of the statement of non-financial information

Reporting standard (GRI)

Chapter of the report Section Additional comment

Consumers

Consumer health and safety measures

103 2. A FUTURE-PROOF COMPANY

2.7. OUR COSTUMERS

416-1 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.4. HEALTH AND SAFETY OF PEOPLE AND FACILITIES. 3.4.2. Consumer health and safety.

Claims systems, complaints received and their resolution

103 2. A FUTURE-PROOF COMPANY

2.7. OUR COSTUMERS

416-2 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.4. HEALTH AND SAFETY OF PEOPLE AND FACILITIES. 3.4.2. Consumer health and safety.

418-1

APPENDIX 4 SUSTAINABILITY ADDITIONAL INFORMATION

4.2. OUR COSTUMERS

Tax information

Profit by country

Tax on profit paid

103 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.7. TRANSPARENCY AND FISCAL RESPONSIBILITY. Management approach

207-1 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.7. TRANSPARENCY AND FISCAL RESPONSIBILITY. Management approach

207-2 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.7. TRANSPARENCY AND FISCAL RESPONSIBILITY. 3.7.1. Management approach.

207-3 3. WE ADVANCE IN SUSTAINABLE PERFORMANCE

3.7. TRANSPARENCY AND FISCAL RESPONSIBILITY. 3.7.2. Good tax practices and cooperation with public administrations

207-4

APPENDIX 4 SUSTAINABILITY ADDITIONAL INFORMATION

4.11. TRANSPARENCY AND FISCAL RESPONSIBILITY. Country by country report

Public subsidies received

The financial assistance received from public bodies in 2021, 2020 and 2019 was: 25.3, 23.3 y 21.2 million respectively.